I have created 3 users, but seems like all 3 users are treated like admin.
Any chance I could set my own account as the master account and the users as just users?
Also, when assigning/transferring a chat, can master admin have the option to transfer to another person or to themselves to handle the conversation? IT’s like once you transfer, only that one person can respond to it, but in case they are busy, master account should be able to jump in